Organisations are often run according to “the superchicken model,” where
the value is placed on star employees who outperform others.

And yet, this isn’t what drives the most high-achieving teams.Business leader Margaret Heffernan observes that it is social cohesion — built every coffee break, every time one team member asks another for help — that leads over time to great results.It’s a radical rethink of what drives us to do our best work, and what it means to be a leader. Because as Heffernan points out: “Companies don’t have ideas. Only people do.”

What others say

“So how can we combat willful blindness? Heffernan believes that we need a system of incentives that values vigilance and oversight as much as we value the bottom line.” — The Current, on CBC Radio