Clients Needs

Neil Phillips had recently taken the reigns as Operations Director after extensive changes at board level and although motivation levels were high it was felt that significant improvements could be made to the workings of the wider leadership team – greater participation in meetings, clearer outcomes, greater initiative and firmer, more obvious implementation of the company’s growth plans.

Background

Established in 1980, CMA Recruitment Group has offices in Southampton, Portsmouth, Bournemouth and Basingstoke and has builtan enviable reputation and track record asthe South’s leading independent Accountancy &Finance, Executive, Practice and HR consultancy, with a diverse client portfolio covering Hampshire, Dorset, Wiltshire, Berkshire, Surrey and Sussex.Operating through these four specialist divisions, CMA utilises a business partner methodology, which is both consultative and engaging, enablingthe delivery ofa unique recruitment service based on the values of integrity, professionalism and the desire to exceed expectations.

The Solution

Through three workshops over four months, introducing Insights Discovery to boost self-awareness and exploring improvement opportunities with the Team Performance Indicator, greater understanding and trust were achieved and the team was able to speak honestly about some of their frustrations and identify practical solutions, responsibilities and time frames.

The Results

By the time the team came together for the third workshop two months later, they already felt that significant improvements had been made to how they operated, and this was evidenced by the results of the second TPI.