Effective decision-making in the workplaceand having difficult conversations are key elements of any manager’s or leader’s role. They require self-awareness, confidence and the ability to listen and evaluate varying views to ensure the best possible outcome for all concerned. Handling difficult conversations can help delegates feel more confident and independent.

Decision Making Training

  • Decisions and how they are made
  • The colour energies and decision making in the workplace
  • Bias and what sways a decision
  • Adopting a decision-making mindset through the colour model
  • Difficult conversation training and managing emotions
  • Respond, don’t react
  • Objection-handling and creating different thinking
  • Conflict – adopting the compassionate enquiry
  • Review – personal actions and commitments

Enhanced levels of…

  • Self management
  • Courage
  • Mental toughness


By the end of this module, teams and leaders will be aware of their own preferred process for making decisions and what might railroad an outcome. They will be confident both in decision making in the workplace and managing conflicting opinions.

All our learning programmes begin with an introduction to the Insights Discovery model and our signature ‘Personal Impact’ workshop. This gives delegates valuable insights into themselves and the impact they can have on others, and lays the groundwork for improved working relationships and team performance.

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