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Effective decision-making and having difficult conversations are key elements of any manager’s or leader’s role. They require self-awareness, confidence and the ability to listen and evaluate varying views to ensure the best possible outcome for all concerned.

Content

  • Decisions and how they are made
  • The colours and making a decision
  • Bias and what sways a decision
  • Adopting a decision-making mindset through the colour model
  • Difficult conversations and managing emotions
  • Respond, don’t react
  • Objection-handling and creating different thinking
  • Conflict – adopting the compassionate enquiry
  • Review – personal actions and commitments

Enhanced levels of…

  • Self management
  • Courage
  • Mental toughness

Outcomes

By the end of this module, teams and leaders will be aware of their own preferred process for making decisions and what might railroad an outcome. They will be confident both in handling difficult conversations and conflicting opinions.

All our leaning programmes begin with an introduction to the Insights Discovery model and our signature ‘Personal Impact’ workshop. This gives delegates valuable insights into themselves and the impact they can have on others, and lays the groundwork for improved working relationships and team performance.

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