Our Team Development workshops help teams work better together. This section is focused on building stronger relationships, improving communication, increasing trust and creating greater alignment around how a team operates.
To help teams approach difficult conversations with greater clarity, confidence and control. Build the skills needed to address issues early, handle challenge constructively and navigate sensitive conversations in a way that is direct, respectful and effective.
Learning Objectives
Understand why difficult conversations matter in effective people management
Understand why difficult conversations matter in effective people management
Recognise the common reasons managers avoid or delay challenging conversations
Recognise the common reasons managers avoid or delay challenging conversations
Identify the skills needed to handle emotion, resistance and sensitivity more effectively
Identify the skills needed to handle emotion, resistance and sensitivity more effectively
Develop practical strategies to prepare for and lead difficult conversations with greater confidence and impact
Develop practical strategies to prepare for and lead difficult conversations with greater confidence and impact
Course content
Recognising the difference between a feedback conversation, a performance conversation and a more sensitive or high-stakes issue, and why the right approach matters
Recognising the difference between a feedback conversation, a performance conversation and a more sensitive or high-stakes issue, and why the right approach matters
Using models and approaches such as Radical Candor, SBI, EEC/EECC, Crucial Conversations and conversation planning frameworks to structure more confident, constructive conversations
Using models and approaches such as Radical Candor, SBI, EEC/EECC, Crucial Conversations and conversation planning frameworks to structure more confident, constructive conversations
Frameworks for the role difficult conversations play in maintaining trust, performance, standards and accountability
Frameworks for the role difficult conversations play in maintaining trust, performance, standards and accountability
Discussion tools for the common barriers to difficult conversations, including avoidance, fear of conflict, emotional discomfort and lack of preparation
Discussion tools for the common barriers to difficult conversations, including avoidance, fear of conflict, emotional discomfort and lack of preparation
Optional profiling tools that deepen the workshop experience
Insights Discovery Personal Profiles
Insights Discovery Personal Profiles
The Colour Works Leadership 360º
The Colour Works Leadership 360º
Insights Discovery Full Circle
Insights Discovery Full Circle
High Performance Coaching
High Performance Coaching
Delivery Options
This workshop can be delivered virtually or in person and can be tailored to your organisational language, culture and business context. It can sit as a stand-alone session or as part of a wider pathway, depending on the outcomes you want to achieve.
Potential Pathway options
We can combine similar modules to create a bespoke learning pathway for your teams and leaders.
How can teams handle difficult conversations more effectively?
Difficult conversations usually go better when people prepare well, regulate themselves and stay clear on both the issue and the desired outcome. This workshop gives participants a practical structure for that.
Can this workshop help with confidence around sensitive conversations?
Yes. It is designed to build confidence where people may be avoiding, delaying or overthinking conversations around behaviour, tension or standards.
What if people are nervous about conflict or emotional reactions?
That is exactly where skilled facilitation matters. We create a safe learning environment and use practical models, rehearsal and discussion to help people feel better equipped.
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Let’s Build A Stronger Team Together!
Tell us what’s happening in your organisation and we’ll recommend the right next step.
