Our Leadership Development workshops are designed to grow confident, capable and effective leaders. This section focuses on the skills and behaviours needed to lead well, including communication, feedback, motivation, delegation, performance and leading others through change.
To help managers handle conflict in a way that is calm, constructive and effective. Build the skills needed to address tension early, manage disagreement productively and protect working relationships while maintaining clarity and accountability.
Learning Objectives
Understand the role conflict plays in working relationships and team performance
Understand the role conflict plays in working relationships and team performance
Recognise the common causes of conflict and the impact of avoiding it or handling it poorly
Recognise the common causes of conflict and the impact of avoiding it or handling it poorly
Identify different responses to conflict and how these can affect outcomes
Identify different responses to conflict and how these can affect outcomes
Develop practical strategies to address conflict constructively and with greater confidence
Develop practical strategies to address conflict constructively and with greater confidence
Course content
Using the Thomas-Kilmann Conflict Mode Instrument (TKI) to understand different conflict responses, including competing, collaborating, compromising, avoiding and accommodating applying the Interest-Based Relational Approach, conflict resolution frameworks and psychological safety principles to maintain respect, preserve relationships and work toward resolution
Using the Thomas-Kilmann Conflict Mode Instrument (TKI) to understand different conflict responses, including competing, collaborating, compromising, avoiding and accommodating applying the Interest-Based Relational Approach, conflict resolution frameworks and psychological safety principles to maintain respect, preserve relationships and work toward resolution
Identifying practical ways to address tension early, regulate emotion, facilitate productive dialogue and move conflict toward constructive outcomes
Identifying practical ways to address tension early, regulate emotion, facilitate productive dialogue and move conflict toward constructive outcomes
Frameworks for the difference between healthy challenge, disagreement and more damaging interpersonal conflict
Frameworks for the difference between healthy challenge, disagreement and more damaging interpersonal conflict
Discussion tools for common causes of conflict, including poor communication, unclear expectations, different priorities, misunderstandings and perceived unfairness
Discussion tools for common causes of conflict, including poor communication, unclear expectations, different priorities, misunderstandings and perceived unfairness
Optional profiling tools that deepen the workshop experience
Insights Discovery Personal Profiles
Insights Discovery Personal Profiles
The Colour Works Leadership 360º
The Colour Works Leadership 360º
Insights Discovery Full Circle
Insights Discovery Full Circle
High Performance Coaching
High Performance Coaching
Delivery Options
This workshop can be delivered virtually or in person and can be tailored to your organisational language, culture and business context. It can sit as a stand-alone session or as part of a wider pathway, depending on the outcomes you want to achieve.
Potential Pathway options
We can combine similar modules to create a bespoke learning pathway for your teams and leaders.
Conflict is usually handled best when leaders address it early, stay calm, understand the issues beneath the surface and create space for productive dialogue. This workshop helps build those skills.
Can conflict management training help teams, not just individuals?
Yes. Better conflict capability can improve trust, communication, accountability and the overall health of a team.
Is all conflict bad in the workplace?
No. Healthy challenge and constructive disagreement can be valuable. This workshop helps leaders distinguish useful tension from more damaging conflict and respond appropriately.
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